CEO’s letter to our Customers and Partners

Dear Customers and Partners,

I would first like to wish you the very best as we begin the New Year 2022.

As our fight against the pandemic continues both as an organization and as individuals, looking beyond numbers, I know that each of us has been affected deeply in personal ways. Our thoughts and prayers constantly go out to everyone who has been affected by the virus, directly or indirectly. While some have lost their loved ones, we too, have lost a few of our colleagues to COVID-19 leaving a tremendous heaviness in our hearts. But if there is one thing we have taken away from this year, it is the fact that staying connected through troubled times is crucial and important.

During this year, we have focused majorly on helping organizations across the country get seamless access to medical benefits as their workforce continues to work remotely. Our teams worked relentlessly to help our members adapt to the new environment.

At Medi Assist, our foremost priority was to ensure the safety of our employees while delivering our services in an uninterrupted manner. Personally, it is very heart-warming for me to see various activities that the teams have launched to stay connected while being apart like virtual happy hours, morning coffee meetings, online sports classes to stay fit together, etc., and I sometimes feel that we are more connected now than ever before. As a leader, I am proud of how my teams are going and beyond to serve our customers and I just thought of sharing this with you, our valued customer.

During these difficult times, we have also seen the amazing power of positivity and kindness around the country. We have seen teams and unrelated human beings come together to help each other, find a bed for the needy and organize essential supplies.

Lastly, I would like to thank you for your amazing commitment to Medi Assist over the past year. We are privileged to be able to earn your business and will continue to do everything in our power to exceed your expectations. Whatever the future may bring, our underlying construct of serving our customers remains the same and unfettered.

Thank you very much for your continued support.

Wishing you and your loved ones a very happy, healthy, and auspicious New Year 2022.

Stay healthy, stay safe and stay strong. Better times will come.

Warm regards,

Satish Gidugu CEO

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