Understanding query: Original pre-numbered bill of the hospital

Query description

Original Pre-numbered, Preprinted duly signed and stamped receipt against final bill of the Hospital

Meaning of query

This means that the claimant has not submitted some or all of the receipts of payments made to the hospital to settle the hospital bill. Of the submitted payment receipts, some or all of the receipts have not been printed on the letterhead of the hospital. Receipts printed on blank papers, with or without hospital stamp/seal, are not acceptable in reimbursement claim. It is mandatory to submit payment receipts for the total hospital bill amount (even one receipt missing or not in the proper format is not acceptable in a claim).

Query resolution

Check for 3 things:

• Do you have all the payment receipts with you? Their amount total should match the hospital bill amount.
• Are one or more payment receipts missing? If yes, visit the hospital and request them to issue a payment receipt for the missing amount. Hospitals generally give a copy of the payment receipt upon request.
• Are one or more payment receipts not on the coloured letterhead of the hospital? It is mandatory to submit all receipts on the printed letterhead of the hospital.