Claim status is the current stage of the claim, like: pending for data entry, under process (either under query or pending verification), or final decision (approval or denial).
If any discrepancies are noted—such as mismatches, errors, or incomplete documents—Medi Assist will either raise a query to obtain clarifications or missing documents, or we will forward the claim for verification to confirm its validity. These need to be resolved to proceed with your claim.
Why is it important?
Delays in addressing discrepancies can result in your claim being rejected. Timely submission of the required information ensures smooth processing.
What should be done?
Check your claim status or provide corrections via the Medi Assist portal, MAven App, or our WhatsApp bot for real-time updates.
Addressing discrepancies ensures a faster claim resolution and helps you avoid unnecessary delays in processing.
