Reimbursement FAQs for Member Consent

  • What if I miss the confirmation within the timeline?
    Please be rest assured that your claim will be processed. We will forward it to the insurer for review along with our current decision.
  • What to do if I need more clarity?
    If you would like to understand the deductions in more detail, please feel free to contact us via the email id that has been shared with you.
  • What if I disagree with the current decision of the claim?
    We will forward your claim to our team of experts for a thorough review. They will make the final decision, which will then be submitted to the insurance company for their consideration.
  • Will I get a chance to review again?
    If you raise a concern with the decision, our claim experts will review it thoroughly and make a final determination. This decision, made by our dedicated team of experts, will be considered final. If you are still not satisfied, please email your claim details and concerns to <<contact email>>.

Note: The insurance company has the final authority to revise the decision.

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