Effortless claim tracking: Your comprehensive guide with Medi Assist

Managing your health insurance claims is simplified with Medi Assist, providing multiple avenues to seamlessly track claim statuses. Here’s a breakdown of the various methods available:

Tracking via Medi Assist Website:

  1. Visit the Medi Assist claim tracking page here.
  2. Enter your details – employee ID, policy number, or Claim ID.
  3. Gain instant access to your claim status directly on the website.

Convenience with the MAven App:

  1. Download the MAven App from this link.
  2. Log in using your credentials (username and password).
  3. Select ‘Track Claim Status’ within the app interface.
  4. View the progress of your claim at your convenience on your mobile device.

Effortless Tracking via WhatsApp Chat Bot:

  1. Access the Medi Assist WhatsApp Chat bot through this link.
  2. Send a ‘hi’ message on WhatsApp.
  3. From the options provided, select ‘Claim Status’.
  4. Provide either your registered mobile number, policy number, Claim ID, or employee ID as prompted.
  5. Receive immediate updates on your claim status via WhatsApp.

Portal Access for Claim Status:

  1. Log in to portal.mediassist.in or through your Single Sign-On (SSO) credentials.
  2. Navigate to the ‘Claims’ dropdown menu.
  3. Select ‘Claim Status Tracking’.
  4. Choose the specific claim you want to track and receive real-time updates on its progress.

Regular Updates via Email and SMS:

Apart from these direct tracking methods, Medi Assist ensures consistent communication regarding your claim:

  • Regular status updates will be sent to your registered mobile number via SMS.
  • Detailed updates on your claim’s progress will be emailed to your registered email address.


With multiple user-friendly options provided by Medi Assist, tracking your health insurance claims has never been more convenient. Whether through the website, MAven app, WhatsApp Chat bot, Medi Assist portal, or receiving regular updates via email and SMS, policyholders can stay informed and updated on their claim status effortlessly.

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